Trust & Safety
ความเชื่อมั่นและความปลอดภัย · 信任与安全
Accurate Information
All operators, experts, and service providers listed on Wellness Hills 1269+ are subject to an application and verification process before publication. We do not publish unverified claims about health benefits, certifications, or pricing.
Data Protection
Personal data is processed in accordance with Thailand's Personal Data Protection Act (PDPA). Guest identity documents are stored in private, encrypted storage and are never publicly accessible. Document numbers and health data are field-level restricted.
Privacy
We collect only the minimum data necessary for the services you use. You may request access, correction, deletion, or portability of your personal data at any time through our Data Rights Request process.
Safety
Safety incidents involving transport, treatments, or accommodation are tracked and escalated through our secure incident management system. Operators are required to maintain valid insurance, safety certifications, and emergency procedures.
Complaints
If you experience a problem with any network member or service, you may submit a formal complaint. All complaints are tracked, investigated, and resolved within our defined service level agreements.
Contact
For urgent safety matters, data rights requests, or platform concerns, please use the contact and complaint forms available in this portal. We are committed to responding within the timeframes defined in our policies.
Policy document references: POL-001 (Membership), POL-003 (Privacy), POL-007 (Safety). Full policy documents are available upon request. Draft — pending legal review.